Shop Policies

 Refund and Exchange Policy:

All items are made and packaged by me (Veronica, -Owner) I understand there may be an error in size, or color. In this case I will gladly accept a return or an exchange. Human errors are bound to happen no matter how hard I try to avoid them. Beside these exceptions,  ALL OTHER SALES ARE FINAL. Please refer to the size chart before you place your order.

For personalized items: If there is an error in the spelling of your child's name I will also accept returns or exchanges. ONLY if spelling differs from what was written by you in the comments, PLEASE DOUBLE CHECK SPELLING BEFORE SUBMITTING YOUR CHILD'S NAME FOR PRINT. When your order is submitted the website does not allow for changes. So please double check your order is correct. I can't stress that enough.

If you submit the wrong order: If you notice an error in your order after it has been submitted, please feel free to EMAIL with the following information: *Order number, Date order was submitted, Your name and the Error followed by the correction

I will do my absolute best to resolve it before the garment is made. If I am unable to see the correction before the garment is made, YC can not be responsible for the error. Email is the BEST way to reach me.

** I want you to LOVE  your YC clothing. I intend to do my absolute best to resolve any issues. If it's within my control I will do everything I can to make things right. I am very open to communication. Please do not hesitate to contact me!! I'm here for questions or any issues that may come up. I am a very approachable person and appreciate each and every one of you!

Any questions or inquires about this policy, or for the return address, please contact us via email TheYCBoutique@gmail.com

 

Shipping policy: All items will be shipped with tracking through Shopify's website. The address you enter in the shipping form is where your item will be shipped. Please double check that the information is correct. YC is NOT responsible if the address you entered is incorrect.                                                   If an item is LOST STOLEN or DAMAGED in transit to you we can not be responsible and the situation is out of our hands. Unfortunately, once we provide tracking and your item has been placed in the hands of USPS we can no longer be responsible. If a product is lost, please contact your Post office and provide them with your tracking information. I will do my best to work with you and the post office to locate your item if something goes wrong. We can work something out if you EMAIL me and let me know what the situation is. If the tracking information shows the item has been delivered, there will be no replacement product. There is an option to purchase extra insurance if you'd like.

 

 

Best way of Communication:

With all the different routes of communication, EMAIL IS BEST. Although messenger or Instagram Dm's will be answered as well and are welcomed, the best way to get a quick response and ensure your message will be read is via EMAIL. If you do not receive a return email from us within 48 hours please feel free to email again.